TRG - Operations Manager - Commercial Landscaping

Job Title: Operations Manager - Commercial Landscaping

The Operation Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager, and is responsible for managing a book of business at a minimum of $1 Million.

We're looking for honest individuals full of integrity! Sound like you? Keep reading!

At T.R. Gear Landscaping we provide a positive and exciting work environment. Guided by our leadership and aligned with our core values, we strive to impact those around us positively. These core values serve as a foundation for how we run our business, serving our clients, and treat one another. We believe that honesty and integrity can motivate teams to work together, contributing to the high-quality landscaping standards for which T.R Gear is recognized. We also value diversity, acknowledging that embracing each other's differences is critical to our success.

Job Type : Full-Time / Exempt

Pay : Competitive, Salary

Benefits

• Competitive Salary

• Comprehensive Benefits (Medical, Dental, Vision - Eligible at 1st day of employment)

• Company Vehicle

• Free EAP

• Company Cell Phone & Laptop

• 401K

• PTO

• Paid Holidays (64 hours per year)

• Paid Training & Development

Essential Functions & Responsibilities

• Support and communicate company vision, policies, procedures, safety/training programs, to all team employees.

• To be familiar with each job's specifications and ensure compliance with quality and efficiency standards.

• Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.

• Workforce planning for assigned portfolio with utilization of operating systems and processes

• Perform inspections of equipment and vehicles to see that all is being maintained properly.

• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate pro-actively and work in concert with the Client Management team to resolve client concerns when applicable.

• Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.

• Manage equipment maintenance and repair budgets for all fleet and operating equipment

• Manage and lead several teams. Responsible for the hiring and successful onboarding of new team members. Encourage growth and development through training programs, succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.

• Train employees on all aspects of job (safety, quality, efficiency, equipment).

• Deliver on the following KPI's:

• Quality Control Audits, 90% or better.

• Safety Inspections, 100% complete, 90% passing or better.

• Contract Renewal 95% or better.

• Quality jobs completed on time within the budgeted hours.

• Customer Surveys demonstrate favorable remarks.

• Equipment Inspections show that maintenance program is followed.

• Crews working safely and efficiently in accordance with Company standard.

• Crew leaders working at a high level with an emphasis on accountability.

• Critical field best practices are understood by all team members and followed on a consistent basis.

• Employees are being developed in accordance with the appropriate HR processes.

• Aspire best practices are followed in the area of time tracking, purchase orders, production planning, and scheduling.

Minimum Qualifications

• Must be 18 years of age or older.

• Must be a Certified Tree Worker and/or Arborist, International Society of Arboriculture

• Must be able to travel to and from Company office and client locations, with the ability to attend after-hours events when necessary (board meetings, networking events).

• Minimum of a high school diploma or GED.

• Bachelor's Degree in Business or a related field preferred

• Must have 3-5 years of experience in operations, customer service, customer relations, or related field.

• Must be able to travel to and from Company office and client locations, with the ability to attend after-hours events when necessary (board meetings, networking events).

• Must be able to demonstrate excellent accountability as this position has the authority to initiate actions and make decisions within established precedents and practices with regular managerial direction and review.

• Must be able to demonstrate excellent judgment as to the incumbent's decisions directly impact operating costs and indirectly influence client retention and future contract awards.

• Must be familiar with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements

• Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate

• Must possess and demonstrate exceptional oral and written communication skills, with competency in business writing.

• Must be able to maintain appropriate confidentiality.

• Must represent Company in a positive and professional manner at all times.

• Highly organized with great follow up abilities.

• Excellent computer skills.

• Valid driver's license with an adequate driving record.

Education & Experience Qualification:

• High School degree required. Associates or Bachelor's Degree desirable.

• 2-4 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.

• Possess applicable operating and/or applicators licenses necessary for geographic area of responsibility

Skills & Abilities Qualifications:

• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.

• Exceptional problem-solving skills.

• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.

• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.

• Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.

• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience with Aspire a plus.

• Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.

• Valid driver's license with a reasonably clean record.

Pre-Screen

• Upon offer, employees may be required to subject and pass a pre-employment drug screen, background and/or MVR check.

Physical Requirements

• RARE (less than 10%) : Crawling, climbing on/off the truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs.

• OCCASIONAL (up to 33%) : Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs.

• FREQUENT (up to 66%) : Standing, walking, stooping, climbing stairs.

• CONTINUOUS (up to 100%): Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing - speech range, depth perception, lifting up to 10lbs.

Safety

Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must have sufficient eyesight to judge distance/coordination of equipment and tools, be able to maintain attention and concentration for extended periods of time, be able to withstand exposure to all kinds of weather while completing work assignments, be able to wear personal protective equipment as necessary, be able to enter and exit a vehicle numerous times a day, have the endurance necessary to traverse various terrain, be capable of performing job duties throughout a standard 8- or 10-hour day, be able to communicate with others, read, write, and comprehend written/verbal job instructions and information, and communicate and handle conflict professionally.

About Us

Since its inception in 1980, T.R. Gear Landscaping has been your one-stop source for commercial landscaping and snow service needs in the greater Cincinnati area. Talented staff, state-of-the-art equipment, and long-term relationships with our commercial partners have allowed us to prosper and grow year after year over the past four decades. With this growth comes the unique ability to bring your landscaping visions to life while keeping your landscape looking its best through every season. With T.R. Gear, you can trust that your property will be well maintained. Fully licensed and insured, our equipment and processes are continuously updated to provide you with the best, stress-free service available.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at ~~~, ext. 1339.

An Equal Opportunity Employer.