Sr. Operations Manager (Sr. Field Superintendent) - Commercial Landscaping

Who We Are

At The Landscape Partners, we understand that providing excellent customer service is only part of what exemplifies an exceptional company. That's why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team. As part of the Aspen Grove Landscape Companies, we offer a local company's expertise and personal touch, coupled with the support and vast resources of a national organization.

More importantly, we'll take the stress out of managing your landscape- and go above and beyond your expectations to win your trust.

Our use of current technology and state-of-the-art equipment, plus our commitment to technical training for all employees, ensures that our clients receive outstanding landscaping and superior customer service. We provide complete landscape management programs, including landscape maintenance, irrigation management, plant and turf healthcare services, landscape enhancements, and landscape construction.

Our Mission

Our mission is to deliver excellent quality, great service, and great value. We back that up daily with our PROMISE, which ensures that we create true partnerships with our customers and helps us "leave the world a little better than we found it."

Our Values

• Quality - The ability to understand our customers' and staff's needs and expectations and to continuously provide services that satisfy those needs and exceed expectations.

• Integrity - To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.

• Communication - Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

• Competitive Salary ($55,000 - $75,000 Per Year)

• Company Cell Phone & Laptop

• Comprehensive Benefits (Medical, Dental, Vision)

• 401k Match

• PTO

• Paid Holidays

• Paid Training & Development

POSITION SUMMARY:

The position of Sr. Operations Manager is a fast-paced job that offers a variety of activities while managing all aspects of landscape maintenance operations and landscape maintenance crew support. This job keeps you on the go and gives you a high degree of control within your team. The Sr. Operations Manager succeeds by understanding landscape bids, training and supporting their maintenance teams and problem-solving to satisfy client needs. This position reports directly to the Branch Manager.

Our company culture is team-oriented, strives to uphold standards, and delivers high-quality work. Honesty and clarity are essential to us in our relationships with our clients and our employees. If you share these values, we want to grow with you.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Support and communicate company vision, policies, procedures, safety/training programs, to all team employees.

• Be familiar with each job's specifications and ensure compliance with quality and efficiency standards.

• Work with the management team to map out seasonal work schedules. Develop, communicate, and maintain schedules for maintenance work on all assigned jobs. Coordinate workforce, equipment, and materials as needed.

• Perform equipment and vehicle inspections to ensure all is being maintained properly.

• Ensure client requests are responded to promptly. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work with the Client Management team to resolve client concerns when applicable.

• Manage and lead several maintenance teams. Participate in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.

KPI'S:

• Quality Control Audits, 90% or better.

• Safety Inspections, 100% complete, 90% passing or better.

• Contract Renewal 95% or better.

• Quality jobs completed on time within the budgeted hours.

• Customer Surveys demonstrate favorable remarks.

• Equipment Inspections show that the maintenance program is followed.

• Crews are working safely and efficiently by Company standards.

• Crew leaders work at a high level with an emphasis on accountability.

• Critical field best practices are understood by all team members and followed consistently.

• Employees are being developed by the appropriate HR processes.

• Aspire best practices are followed in the area of time tracking, purchase orders, and scheduling.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• High School degree required. An Associate's or Bachelor's Degree is desirable.

• 5 + years of experience as a supervisor/manager with proven ability to train, nurture, and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.

• 1 - 2 years of experience using Aspire Software preferred.

SKILLS & ABILITIES QUALIFICATIONS:

• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work, and perform several tasks concurrently with ease and professionalism. Exceptional problem-solving skills.

• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.

• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.

• Must maintain confidentiality and trust when dealing with complex, sensitive, and confidential issues.

• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word, and Excel. Experience.

• Travel is required between client work sites as well as other operational sites. Occasional travel to facilitate training may also be needed.

• Valid driver's license with a reasonably clean record.

PHYSICAL REQUIREMENTS:

Rarely = less than 10%

Occasionally =up to 33%

Frequently = up to 66%

Continuously = 67% to 100%

Rarely: Crawling, climbing poles, color vision, climbing ladders, balancing, lifting up to 50lbs.

Occasionally: Sitting, stooping, kneeling, squatting, body twisting, climbing on/off truck, gripping lifting over 10lbs to 50lbs, reaching, range of motion, depth perception, lifting, carrying, pushing, pulling, climbing stairs, lifting up to 10 lbs.

Frequently: Standing, walking, sense of touch, manual dexterity, reading.

Continuously: Speaking clearly, seeing distant, seeing, hearing - speech range.