The Rooms Manager is responsible for the oversight of the resort housekeeping and front office departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance as outlined by company standards and ensure the departments hit key measurable within standards and budgetary guidelines.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsible for overseeing the daily operation of the Guest Service and Housekeeping Department: supervisor, or oversee front desk and housekeeping staff on a daily basis, meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments. (30% time)
Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service and housekeeping associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest, ensure the Count on me service philosophy is being followed by all associates in both departments. (20% time)
Responsible for guest service expectations : Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. (20% time)
Supports audit Standards : Own and manage the Internal Audit process; Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. (15% time)
Manage and support all financial aspects of the department : Prepare annual department budget by indentifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data; Maintains cost control and appearance of retail inventory; other duties as assigned, ensures HOA budget is being managed and assists with the report out of monthly HOA meetings. (10% time)
Performs other duties as needed . (5% time)
Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world's largest vacation ownership and exchange company, with North America's largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world's largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation - or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting ~~~ at ~~~/ . Our world is your destination.
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to ~~~ and provide the job title and location to which you are applying.
Minimum Requirements and Qualifications
b) Training requirements
Valid driver's license
CPR certification, or to be obtained within 6 month of hire
c) Knowledge and skills
Demonstrated thorough understanding and familiarity with resort financials
Working knowledge of housekeeping and front desk departments
Demonstrated ability to work under pressure
Demonstrated ability to implement strategic plans for improvement of guest services operations
Strong leadership skills with ability to coach, mentor, train and develop staff
Excellent verbal and written communication skills
Ability to accurately follow instructions, both verbally and written
Ability to maintain confidential information
d) Technical Skills
Working knowledge of various computer software programs
Working knowledge of property management systems
e) Job experience
Two to five years of property timeshare. Hotel management experience required.
Mixed use a plus