• PM Lobby Attendant

    Sage Hospitality ResourcesCleveland, OH 44101

    Job #1022578612

  • 16290BR

    Req #:


    Why Us:

    Do people compliment you on your friendly personality? Do you have a knack for helping people and completing things off your to-do list? Do you take pride in your cleanliness and organization? If you answered "yes" to these questions, then this might be the job for you!

    Located in the Heart of Downtown Cleveland, our marvelous 484 room hotel is looking for our next Lobby Attendant. This is an individual who promotes a positive image for the Westin brand through attention to detail in both cleanliness and the needs of our guests. This is the perfect role for someone who loves encountering people and helping to create an extraordinary guest experience. You will be reporting to the Director of Housekeeping while following all housekeeping departmental policies and hotel cleanliness standards.

    At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to not through.

    Our property is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.

    We're not asking you to fit the mold; we're hoping that you break it.

    Interested? Learn more about our Team: Westin Cleveland Downtown

    Job Title:

    PM Lobby Attendant

    Location Name:

    Westin Cleveland City Center



    EEO Statement:

    We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Posting Overview:

    Maintains cleanliness and order in lobby and common guest areas. Provides prompt and courteous service to guests.



    Dealing with Ambiguity

    Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.


    Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.


    Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

    Interpersonal Savvy

    Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.


    Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to see minute debris and dirt in poorly lit areas. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. Must be able to lift up to 30lbs. continually throughout shift. Must be able to push, pull and move levers, equipment and furniture throughout shift up to 50 lbs. Must be able to work with arms raised above head throughout a shift. Must be able to be on feet and walk behind floor care equipment for full shift

    Education/Formal Training

    No formal education required.


    No experience required

    Material/Equipment Used

    Chemicals/Agents used: Wax, stripper, sealer, carpet spotter, carpet shampoo (used daily). Protective clothing -safety shoes worn 100% of shift. Operate high speed buffer, extractor, wet vacuum (used daily).


    Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 80% of shift. Inside 80% of shift

    Area of Interest:

    Housekeeping & Laundry

    Position Type:

    Full Time - Regular



    Address 1:

    777 Saint Claire Ave NE