Houseperson

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

UTIES AND RESPONSIBLITIES:

• Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.

• Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.

• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

• Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.

• Report to supervisor needed repairs or unsafe conditions.

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May collect newspaper and other items for recycling.

• May regularly assist with deep cleaning projects.

• May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling,

Other

• May be required to drive in the performance of duties

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often when reading assignments and completing checklists.

• May be required to work nights, weekends, and/or holidays.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.