At the DoubleTreeby Hilton Wood Dale-Elk Grove. We are seeking a teammate to contribute to theproperty by being influential, driven, and ultimately committed to the continued growth and successof the hotel and community!
At the DoubleTree Wood Dale, the instant you step into our stylish lobby, you will feel at home! Conveniently located in the heart of Chancellery Business Park we're just a short drive away from the Train Station, with service to Downtown Chicago's Magnificent Mile and Navy Pier Chicago. Our hotel nearWoodfield Mall puts guests within reach of award-winning restaurants and dining destinations, plus popular attractions including Olympic Park Fields, LEGOLAND Chicago, Top Golf and more!With 160 guest rooms and over 2,400 sq. ft. of flexible meeting space our hotel is prefect for intimate corporate seminars, extravagant celebrations, and everything in between.Hungry?There is an onsite dining option as well at The Garden Cafe available for breakfast, lunch, and dinner + we host a daily 'Happy Hour and a Half'.
The Housekeeping Manager assists the Executive Housekeeper in managing associates' and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
Lead pre-shift meetings communicates arrivals, departures, identifies VIP's, delegates room assignments and duties.
Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
One to two years of post-high school education.
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
No driving required.
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Competitive salary, bonus, and 401k
Great benefit package including medical/dental/vision plans, paid sick/vacation/holiday, travel andrestaurant discounts and much more!
Hilton World Wide Employee Discount
Associate Referral Program
Collaborative culture and stimulating work environment
Position Type: Regular Full-Time
Property : Doubletree Wood Dale
Category: Housekeeping & Laundry
Address : 1200 N Mittel Blvd
City : Wood Dale
State : Illinois
EOE Protected Veterans/Disability