• Floor Supervisor/Rooms Inspector

    Sage Hospitality ResourcesCleveland, OH 44101

    Job #1018783087

  • 16281BR

    Req #:

    16281BR

    Why Us:

    Do you have an eye for detail and love keeping things organized? Are you someone who has a knack for helping others? Are you a rock star at powering through your to-do list? If you answered "yes" to these questions, this might be the job for you!

    The Westin Cleveland is looking for our next Housekeeping Room Inspector. Our perfect candidate is someone who supports pride in team spirit while being a champion of our Westin brand pillars: Eat Well, Sleep Well, Play Well, Move Well, Work Well, Feel Well. You will be the go-to for our Public Area Attendants, Room Attendants and Housepersons to ensure that all areas of the hotel meet brand standards. You will be reporting to the Director of Housekeeping helping to ensure a smooth flow of the Housekeeping operation, the heart of the hotel.

    At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to not through.

    Located in the heart of Downtown Cleveland, our marvelous 484 room hotel is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.

    We're not asking you to fit the mold; we're hoping that you break it!

    Interested? Learn more about our team: I Am Sage: Westin Cleveland

    Job Title:

    Floor Supervisor/Rooms Inspector

    Location Name:

    Westin Cleveland City Center

    City:

    Cleveland

    EEO Statement:

    We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Posting Overview:

    The Floor Supervisor ensures associates promptly clean public areas and guest rooms are maintained, cleaned and inspected to standard for resale to incoming guests. Responsible for training associates on customer service, cleaning standards, and adherence to the department's operations. Inspects rooms and assigned areas for cleanliness and maintenance.

    Requirements:

    Competencies

    Dealing with Ambiguity

    Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

    Compassion

    Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

    Composure

    Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

    Interpersonal Savvy

    Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

    Knowledge/Skills

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    Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory skills. Ability to communicate information and hotel services to management and guests.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Lifting to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner. Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests' rooms, turndown service, trash removal. Occasional kneeling required. Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8-hour shift. No driving required. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports. Must be able to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.

    Education/Formal Training

    High school education or equivalent experience.

    Experience

    Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

    Material/Equipment Used

    Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function. Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.

    Environment

    Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

    Area of Interest:

    Housekeeping & Laundry

    Position Type:

    Full Time - Regular

    State:

    OH

    Address 1:

    777 Saint Claire Ave NE