CLEANING CREW

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back. Responsibilities Include: Team Environment • Work well and interacts with others respectfully • Respond positively to coaching and feedback • Communicate with team members • Able to learn and execute multiple tasks Operational Excellence • Provide guest service • Resolve guest issues • Follow Brand standards, recipes and systems • Follow safety, food safety, and sanitation guidelines; comply with all applicable laws • Maintain clean and neat work environment Profitability • Execute restaurant standards and marketing initiatives • Handle POS transactions and payments with accuracy • Prepare and deliver all products according to Brand standards Skills/Qualifications: • Capable of counting money and making change • Able to operate restaurant equipment Competencies: Guest Focus • Understands and exceeds guest expectations, needs and requirements • Develops and maintains guest relationships • Display a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process Passion for Results • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships and Influence • Develops and maintains relationships with team • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments