Assistant Rooms Operations Manager - Housekeeping

Description:

Join us for this incredible opportunity to be part of our team as a ; Assistant Rooms Operations Manager - Housekeeping at Miraval Austin Resort and Spa located in Austin, TX. Full-time opportunities available ! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*

• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

• 401K with company match*

• Generous Paid Time Off policy*

• Paid Family Bonding Time and Adoption Assistance*

• Tuition Reimbursement*

• Free colleague meals during shift

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programming, hiking trails and gym

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

• Exact benefit package is contingent on status

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

QUALIFICATIONS

• Must possess a true desire to satisfy the needs of others in a fast-paced environment

• Refined verbal and written communication skills.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• 2 years of Hotel Management experience.

• Service oriented style with professional presentations skills.

• Hotel/Hospitality degree an asset.

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.

• Must be proficient in Microsoft Word and Excel.

• Must have excellent organizational, interpersonal and administrative skills.

Qualifications:

Essential Functions:

The Role

At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.

The Assistant Rooms Operations Manager - Housekeeping is responsible for oversight of day-to-day processes of housekeeping and laundry, while also assisting guests whenever necessary. The role will have exposure and responsibilities in primarily Housekeeping and Laundry, with additional oversight in Front Office, Guest Services, and Transportation. Duties and responsibilities include but are not limited to:

• Manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house (non-kitchen areas), as well as the laundry operation (hotel linen, spa linen, and guest laundry).

• Upholding encouraging culture, an environment of inclusivity, colleague and guest engagement.

• Anticipating business opportunities to enhance guest and colleague experience.

• Implementing and maintaining wellness-focused initiatives and programs within the resort

• Resolving guest concerns

• Coaching and counseling

• Maintaining departmental standards

• Staff development, interviewing/hiring, and supporting the team members with their respective areas.

• Maximizing room revenue through Front Office collaboration to maximize upsell potential

• Creative problem solving for efficiencies - ensuring we have the right people in the right place, at the right time.

• Insures proper staffing levels and scheduling for customer service goals

• Perform all tasks of a Housekeeping and Front Office as needed to facilitate service

• Overseeing the operation and maintenance of outside labor, property wide pest control, and overnight cleaners.

• Managing expenses and inventory, with consideration to deliver the highest level of guest experience.

• Conducts department meetings and pre-shifts.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• Robust PTO Policy

• Health, Dental, Vision, and Life Insurance for full-time colleagues.

• Free parking and colleague meal.

• Complementary and discount Hyatt nights.

• Use of facilities, ability to participate in classes, and discounts on Spa services.

• 401(k) and ESPP.

• Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Primary Location: US-TX-Austin

Organization: Miraval Austin Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: AUS008384

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.