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For your reference, we have included the original job posting below.
Resident Services Assistant
Job Number:
22894327
Company Name:
Forest City Enterprises
Job Location:
Great Lakes, IL US
Job Category:
Real Estate & Building Maintenance
Resident Services Assistant
Job Title: Resident Services Assistant Employment Type: Full Time Additional Work Hours Information: Occasional Overtime Possible Weekends/Holidays Relocation: No State: Illinois City: Great Lakes Forest City Military Communities is a subsidiary of Forest City Enterprises, Inc., a publicly traded real estate company that is principally engaged in the ownership, development, acquisition and management of commercial and residential real estate throughout the United States.
The Company's Military Housing portfolio consists of approximately 12,000 homes in Hawaii, Washington, Colorado, Illinois, Indiana and Tennessee in partnerships with the U.S. Navy, Marine Corps and Air Force. The combination of Forest City's extensive property management expertise and military community involvement provides military families with houses in communities they can be proud to call home. Job Description: Title: Community Services Specialist - MH Non-exempt Job Code: 1254 Position Summary Coordinates and implements various educational, social, recreational, and other activities and programs that benefit both adults and children living in the community. Prepares promotional material with the support of the Communications Coordinator and/or Residential Management Marketing Department to publicize community events and activities. Maintains knowledge of regulatory compliance and company policies and procedures related to community management.
Essential Job Functions 1. Plans and organizes resident activities and community events such as movies, resident meetings, outdoor parties, celebrations, craft and hobby groups, and other adult education/recreation activities. Coordinates the use of community centers and plans and prepares community events and recreational programs. Solicits resident volunteers to actively participate in the development of community programs. Attends all events and secures help from other associates assigned to the neighborhood team. Organizes and implements cleanup after events. (40%) 2. Implements special programs such as those to welcome and assist new residents to the community, provide for the welfare of spouses of deployed service members, improve neighborhood services, provision for animal care services, promote sports and aquatic activities and activities to support a tightly-knit neighborly community. (10%) 3. Works with organizations such as the Navy Morale, Welfare & Recreation Program, the Marine Corps Community Service Program, Armed Services YMCA, Services Squadron and/or Department of Education to provide residents the opportunity to participate in a wide-variety of recreational programs and special events. Maintains updated information on health care such as phone numbers for visiting nurse associations, local hospitals and emergency medical service providers. (10%) 4. Supports and assists with maintaining the community newsletters including writing articles and coordinates with the Community Communications Coordinator or General Manager/Assistant GM as appropriate to assure information posted on the respective community center websites is accurate and relevant. May prepare promotional materials to publicize community events to attract and motivate residents to attend. (10%) 5. Communicates with residents regarding questions and concerns and takes steps to resolve issues or refers them to appropriate associates. Prepares correspondence to residents and maintains accurate conversation records. May participate as a member of the Resident Advisory Board and serves as its recording secretary. (10%) 6. Provides back-up support to the Resident Services/Community teams as necessary to perform appropriate relocation services, administration support and move-in/move-out processing. (10%) 7. Assists with the annual or bi-annual process to promote, distribute and collect the CEL resident satisfaction survey to the residents of a community or portfolio. (10%)
Contacts Daily interaction with Military and local community resources, external vendors and other associates for exchange of information.
Education High School Diploma or /GED required
Experience Must have 1-2 years experience with planning and holding events
Other Skills 1. Good oral, verbal and written skills, excellent computer skills (MS Office-Power Point, Word, Excel, Outlook) 2. May be required to work weekends, evenings and holidays. Must have a valid driver's license. 3. Strong Customer Service orientation.
EOE M/F/V/H Drug Free Workplace var isResizable = false;
