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For your reference, we have included the original job posting below.
Customer Service Team Lead
Job Number:
41963453
Company Name:
Home Warranty of America
Job Location:
Buffalo Grove, IL US
Job Category:
Real Estate & Building Maintenance
Minimum Education:
4-Year College Degree
Customer Service Team Lead
The incumbent will be working in a call center monitoring agent calls, measuring productivity and researching and handling claim issues. This position also includes processing claims for homeowners, processing orders and at times answering a wide variety of questions from real estate agents and homeowners. This position requires the candidate to have supervisory experience in a call center environment, be a good listener, be empathetic to customers problems and be able to make independent decisions.
If you are are reliable, truly care about your customers, have excellent phone skills and are able to multi-task we would like to talk to you!
Requirements:
High School Diploma 2 years outbound call center experience 1 year leadership experience Computer Skills
Company Description:
Home Warranty of America, the fastest growing home warranty provider in the nation, is looking to add a customer service agent with supervisory experience. The best candidate will enjoy working in a fast paced environment and would like to grow with a strong stable company.
