State Market Manager

State Market Manager

About EPIC Real Estate Solutions

EPIC is a growing national provider of title insurance, escrow and valuation services. We strive to provide the highest level of customer service to national banks, mortgage companies, credit unions and government agencies. Our executive management team has over 20+ years of industry experience. We are a certified woman owned business and pride ourselves on building a great team that allows for career advancement and growth. Our culture at EPIC is dedicated to providing unparalled service to our client but at the same time, making sure our staff have a great place to work. We offer tele-commuting options, flex-time hours, full medical, dental and vision benefits and 401k. Come join our team and start enjoying work.

Simple Solutions of EPIC Proportion

About the Position

Vice President Regional Operations- Texas

This position will report directly to the President of EPIC Real Estate Solutions. We are seeking a dynamic  management executive who can be based in the Texas area and help support our growth and commitment client service.

• Manage a team of 10-15 direct reports, in multiple locations
• Ensured implemented tools, policies, procedures meet the needs of both internal and external clients
• Provide high level process and procedures related to the title and escrow processes
• Work with EPIC’s clients to ensure comprehensive written search and examination standards as dictated by the underwriters
• Ensure client SLA’s are adhered and compliance with all regulatory requirements, as well as current and pending applicable rules, laws and regulations.
• Handle daily escalation issues and subject matter expertise
• Ensure production statistics are analyzed on a daily basis to ensure the business unit objectives and thresholds are being fulfilled within service level agreements
• Expand coverage of existing title and escrow products consistent with our strategic goals
• Direct the regional teams to ensure all staff complete assigned work with highest degree of customer service, quality of work, while leveraging innovative solutions and technology

What We Offer

• A national, dynamic, entrepreneurial work environment.
• Competitive compensation package.
• Excellent paid time off benefits.
• 401(k)/Medical/Dental/Vision & Life insurance.

Position Qualifications- The ideal candidate will have the following:

• 7-10 years industry experience in the title insurance and escrow industry; additional experience within the mortgage lending industry, vendor management or legal fields is a plus
• Excellent organizational and multi-tasking skills coupled with a strong work ethic
• Proven problem solving skills and ability maintain positive and professional relationships with vendors and internal staff.
• Must possess good decision making, planning and problem solving skills.
• Experience in developing training processes, procedures and guides
• A four year degree from an accredited university is preferred
• Ability to work in a cross functional and multi-cultural environment
•    Able to identify issues make recommendations and implement changes
• Ensures staffing levels meet company expectations in quality and quantity.
• Superior management skills, ability to influence and engage direct and indirect reports and peers
• Ability to operate as an effective tactical as well as strategic thinker
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Strong written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and staff.