Sells hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.
Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel. Ensures that predetermined sales expectations are met or exceeded. Develops and maintains relationships with key clients in order to produce group and/ or convention business. Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards document to client and affected hotel departments. Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures. Forecasts and accurately records and all bookings and cancellations. Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan. Attends and represents company at trade shows and city-wide conventions. Spends a majority of time each week away from hotel conducting outside Sales calls and Sales Blitzes. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Maintains a professional image at all times through appearance and dress. Follows company policies and procedures and is able to effectively communicate them to subordinates. Fulfills Manager on Duty shifts.
Note: Other duties as assigned by supervisor or management
Internal: All hotel departments: To communicate client expectations. Reservations: To confirm guestroom availability. National and Regional Sales: Share leads and account and client Information.
External: Guests: To provide service. Travel Agencies: To promote hotel services and generate business. Competition: To stay informed of competitive strategies and business conditions. CVB: To promote hotel services and generate business.
Education/Experience: High School diploma or equivalent. A minimum of two years work experience in sales field is preferred. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency.
Skills: Interpersonal skills. Sales/negotiating abilities. Attention to detail. Computer Skills. Planning and organizational abilities.
Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment.
Job title also known as: Group Rooms Sales Manager, Conference Sales Manager
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.
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Pillar Hotels and Resorts | 6031 Connection Dr. Suite 500 | Irving, Texas 75039 |