Bonus Eligible No Description Responsibilities include but are not limited to:
. Meets with Catering clients. Effectively and professionally conveys necessary fundamentals and details of the sale to the client.
. Composes and types routine correspondence, reports or contracts (to include banquet event orders, sales contracts, PACE report, statistical reports etc.) based on organizational practice, policies and procedures at the direction of the Director of Sales.
. Ensures all documents produced by the Sales Department (i.e. BEO's, contracts, rooming lists, proposals) are completed accurately and on time. Tracks Locally Negotiated Rates.
. Coordinates necessary arrangements with vendors relating to sales. Establishes strong relationships with vendors to ensure maximization of hotel revenue.
. Ensures that all completed employee paperwork is received by appropriate department/person.
. Answers the telephone and gives information to callers or routes call to appropriate sales personnel.
. Reads and routes incoming mail and prepares outgoing mail related to Sales Department.
. Sends information to guests that inquire about the property. Works with clients to book Catering functions.
. Sends group room contracts to clients in a timely manner, and follows up to ensure that they are returned to the hotel on-time.
. Follows up with past client events by sending out surveys. Compiles Guest Surveys and distributes them to Department Heads.
. Posts advanced deposits / payment to group accounts.
. Creates Fliers, Mailers, Certificates, etc. to promote new business.
. Researches Internet Sites for possible Hotel link opportunities.
. Makes copies of correspondence or other printed material.
. Assists other office staff during periods of absence and down time.
. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
. Provides a professional image at all times through appearance and dress.
. Follows company policies and procedures.
. Candidate must be flexible with schedule and be willing to work weekends.
Requirements Qualifications:The ideal candidate would be someone who is looking for a career as a Catering Sales Manager and is keen on learning the business". Education/Experience: High School diploma or equivalent. Three to six months sales and/or clerical experience required. Special consideration will be given to those who exhibit exemplary performance.
Skills and Qualities:
. Computer aptitude.
. Clerical skill. .
. Organizational ability.
. Sales oriented
? Attention to detail.
? Interpersonal skills.
? Written and oral communication skills.
Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in a fast paced environment. May be asked to work overtime.
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Pillar Hotels and Resorts | 6031 Connection Dr. Suite 500 | Irving, Texas 75039 |