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PRIMARY OBJECTIVES: Under the direction of the Reception Supervisor, the Guest Service Agent (GSA) is responsible for the day to day operation of the front desk, including greeting and registering of owners and guests, providing information to local area attractions, using all communication equipment, including telephones, fax and computers and completion of all department related paperwork.
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
* Perform all duties of the front desk, including greeting owners and guests, registration, communications systems monitoring, dispensing information and portage of luggage. * Assures that office supply inventories levels are maintained and updated as needed. * Participate in ongoing training and coaching to assure that standards of hospitality are maintained at all times. * Responsible for providing a neat, professional appearance and safe workplace. * Handles money and balances daily cash float at beginning and end of shift. * Always comply in areas of uniform and professional conduct. * Successfully interacts with Management, other supervisors and staff. * Maintains a working relationship with vendors. * Conducts oneself in a professional manner at all times and within the guidelines set by State and Federal laws and company policies. * Performing maintenance, housekeeping and general functions as required. * Provides exceptional customer service. * Increase room sales for walk -in and non owner market * Monitor and manage availability on web sites for sales to non owners * Increase revenue streams for incidentals, up sell tours and promotions * Have thorough knowledge of Worldmark South Pacific memberships and their guidelines * Behave in a professional manner and actively participate as a team member to achieve company and departmental goals * Adapt to changes and develop new ideas for improving methods of operation * Gain appropriate authorisations prior to requisitioning services or purchasing items * Conduct self in a professional manner at all times and within the guidelines set by State and Federal laws and company policies. * Perform other duties as reasonably requested within your skill and capacity as directed by your manager
KEY POSITION CRITERIA:
* Delivers exceptional customer service * Effectively performs all duties of the front desk department, including owners and guest registration, displaying proper telephone manner techniques, becoming knowledgeable of the local area and completing Hotel paperwork in a timely and efficient manner. * Effectively communicate with our team * Recognise and solve problems in the workplace * Ability to be able to work in a fast paced workplace * Ability to work autonomously often without direct supervision. * Computer literacy * Basic knowledge of bookkeeping and cash handling * A "can do" attitude to extra roles and responsibilities